Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We strive to provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. We do our best to have all orders are dispatched within 48 hours after the order is placed. This can sometimes exclude manufacturer delays.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by US Postal Service.  After processing and leaving the warehouse, items usually take between 2 to 4 days to arrive at their destination but can take longer from time to time.
Shipping location
Most packages are shipped from our location at 240 N. Barneburg Road Medford, OR 97504. 
Some of our products are shipped directly from the manufacturer.  In this case it is stated on the product page.
Package Tracking
All packages are tracked using USPS or UPS tracking.  When your order is processed you will receive an email with your tracking information.
Missing package
If your package is lost in the mail or otherwise not received, please email us at and we will be happy to find a quick solution to the problem.